What do I do if the sign up form is not accepting my information?
If the sign up form is not working for you (e.g. not accepting your email address or date of birth), we would first recommend trying to sign up on a different internet browser (e.g. Google Chrome).
If that still doesn’t work, then we can create an account for you. Please send us an email to firstname.lastname@example.org with your name, email address, telephone number, date of birth, sex and gender. We will create your account and then send you a password reset link so you can continue signing up.
What do I do if I can’t log in to my account?
If you are unable to log into your account and have already tried resetting your password, unfortunately the system has locked you out for security reasons. If this is the case, please wait 15 minutes and then try to reset your password again using the Reset Password link. You should then be emailed a link to reset your password, you can use the same password as you used previously.
If this does not work and you still can’t long into your account, please email us at email@example.com and we will manually reset your password.
I have moved/my contact details have changed, how do I update my information?
In order to make sure you receive your saliva kit and any information regarding future projects it is essential that we hold your up to date information. To change any of these, please go to the ‘My Account’ page where your personal details can be updated.